Frequently Asked Questions
Everything you need to know about shopping with EQUALSTWO
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Once your order ships, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
EQUALSTWO accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
How can I track my package?
Once your order is processed, you will receive an email confirmation with a tracking link. You can also log into your EQUALSTWO account and view your order history for real-time updates.
Are your products covered by a warranty?
Quality is our priority. Most products at EQUALSTWO come with a 1-year manufacturer warranty against defects. Please check the specific product page for individual warranty details.